Your invoices are in Feeder under Account, Invoices, where you can download or print each one. Change your company name, address or VAT number under Account, Billing address, and your card under Account, Plan.
Where do I find my invoices?
- In Feeder, click Account at the bottom of the left sidebar.
- Click Invoices. You can also go straight to feeder.co/settings/billing/invoices.
- Click Download to open an invoice in a new tab, or Print to print it or save it as a PDF.
Each invoice shows the date you paid, your plan, the number of seats, the VAT and your billing address. On a team, only members with the Billing permission see Plan, Invoices and Billing address. A team admin can switch it on: open Team, then Manage users, and click Manage next to the person.
Why is an invoice missing?
- It's on another Feeder account. Each account has its own invoices, so a charge made by a colleague, or on an older account of yours, shows there.
- You pay yearly. Then there is one invoice a year.
- You paid in the iPhone, iPad or Android app. Apple or Google charged you: see your App Store purchase history or your Google Play order history.
Still missing one? E-mail support@feeder.co with the date and amount of the charge, and we'll add it to your account or send you a copy.
How do I change the company name, address or VAT number?
- Click Account, then Billing address (feeder.co/settings/billing/address).
- Fill in Your name, Company name, Address, Zip code, Country and VAT Number. Use Additional information for anything else your invoices need, such as a purchase order number.
- Click Update billing address.
Feeder adds these details when you open an invoice, so older invoices show them too. The e-mail on an invoice is your account e-mail: see Change your Feeder account e-mail or password.
How do I change the card I pay with?
- Click Account. The Plan section opens.
- Under Billing, click Add a payment method and enter your new card.
- To remove the old card, point at it, click the × that appears and confirm with Remove.
Your plan keeps renewing on the card you have left, but with no card at all it can't renew. If Billing shows a Change link instead, click it and enter the new card at checkout. Paid in the App Store or Google Play? Change your card with Apple or Google.
Which payment methods can I use?
On feeder.co you pay monthly or yearly with Visa, Mastercard, American Express or PayPal. In the apps, you pay through the App Store or Google Play. Enterprise customers can also pay by invoice and bank transfer, with at least a yearly commitment and an invoicing fee on invoices under $2,000. Those invoices come from our billing team, not the Invoices page. E-mail sales@feeder.co to set it up.
How do seats show on a team invoice?
Professional is billed per seat: $14.99 per user a month billed yearly, or $19.99 billed monthly. The Quantity column on each invoice shows how many seats you pay for. To change it, open Team, then Manage users, click Manage team size, enter the Number of seats and click Save. Feeder then asks you to accept the new payment terms.
Common questions
Can I get my invoices after I delete my account?
Download them first, because they go with the account. If you already deleted it, e-mail support@feeder.co with the address the account used, and we can send copies from our billing system.
What is Feeder's VAT number?
SE559064142801. Invoices come from Really Simple i Stockholm AB in Stockholm, Sweden.
Still stuck? E-mail support@feeder.co from your account's e-mail address and we'll sort it out with you.