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Inside Intercom
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Latest posts
Last updated 10 days ago
Introducing MCP: A new way to connect Fin and your customer data to your business tools
10 days ago
Delivering great AI customer service depends on more than just sophisticated AI...
Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification
12 days ago
As AI becomes more embedded in our everyday lives, it’s more important...
Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification
12 days ago
As AI becomes more embedded in our everyday lives, it’s more important...
Response Time: Vol. 44
13 days ago
You satisfy your customers, but can you satisfy our curiosity With Stephanie...
Response Time: Vol. 44
13 days ago
You satisfy your customers, but can you satisfy our curiosity With Stephanie...
Pricing AI agents: What does ‘value-based pricing’ really mean for AI?
13 days ago
As builders, we obsess over the AI experience – how smart it...
Pricing AI agents: What does ‘value-based pricing’ really mean for AI?
13 days ago
As builders, we obsess over the AI experience – how smart it...
Train Fin to behave like your best agents
about 1 month ago
Building a great support team takes time and effort. New team members...
Train Fin to behave like your best agents
about 1 month ago
Building a great support team takes time and effort. New team members...
Response Time: Vol. 43
about 1 month ago
You satisfy your customers, but can you satisfy our curiosity With Lauren...
Response Time: Vol. 43
about 1 month ago
You satisfy your customers, but can you satisfy our curiosity With Lauren...
Gaming support economics: A guide to maximizing ROI in the AI agent era
about 1 month ago
In the high-stakes world of gaming, support teams face a unique set...