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Inside Intercom
Get the latest updates from Inside Intercom directly as they happen.
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Latest posts
Last updated 9 days ago
AI is the answer to the sales growth-without-headcount problem
9 days ago
I’ve been through enough planning cycles to know the impossible math sales...
Introducing the Sales Agent Blueprint
14 days ago
We first launched The Service Agent Blueprint because for many support teams...
Announcing Fin for Sales: A new role for Fin Customer Agent
15 days ago
Today, we’re announcing Fin for Sales, a new role for Fin Customer...
AI is approving our pull requests: Here’s how we made it safe
16 days ago
At Intercom, shipping is our heartbeat. We push code to production hundreds...
The hardest percentages
23 days ago
Complex queries are a small percentage of your queue, but they consume...
From swarms to product: Turning customer signals into scalable features
24 days ago
The best signal often comes from the least scalable work At Intercom,...
Never stop disrupting yourself; introducing the Fin API platform
about 1 month ago
Today we’re announcing the launch of the Fin API platform Our best-in-class...
Announcing Fin Apex: The age of vertical models is here
about 1 month ago
Last week we quietly shipped the most significant new technology in the...
Announcing Monitors: Opening the AI black box
about 1 month ago
At Fin Labs Paris, we announced Monitors, a new product area for...
Kaizen for the AI era: How small improvements build smarter support
about 2 months ago
Imagine improving something by just a tiny fraction every day On its...
Transformation in action: What it takes to automate 81% of your customer service while improving CX
about 2 months ago
Leading the Support function for a company that builds a leading Agent...
From resolutions to outcomes: Evolving how Fin delivers value
about 2 months ago
When we shared our perspective on pricing AI Agents in 2023, we...