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Inside Intercom
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Latest posts
Last updated 10 days ago
How a “Bot Wrangler” uses AI to scale support without compromise
10 days ago
Automation expert Sam Miller’s advice on blending AI and human support Intercom...
Response Time: Vol. 46
21 days ago
You satisfy your customers, but can you satisfy our curiosity With Emily...
Response Time: Vol. 45
about 2 months ago
You satisfy your customers, but can you satisfy our curiosity With Mitchell...
Introducing MCP: A new way to connect Fin and your customer data to your business tools
2 months ago
Delivering great AI customer service depends on more than just sophisticated AI...
Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification
2 months ago
As AI becomes more embedded in our everyday lives, it’s more important...
Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification
2 months ago
As AI becomes more embedded in our everyday lives, it’s more important...
Response Time: Vol. 44
2 months ago
You satisfy your customers, but can you satisfy our curiosity With Stephanie...
Response Time: Vol. 44
2 months ago
You satisfy your customers, but can you satisfy our curiosity With Stephanie...
Pricing AI agents: What does ‘value-based pricing’ really mean for AI?
2 months ago
As builders, we obsess over the AI experience – how smart it...
Pricing AI agents: What does ‘value-based pricing’ really mean for AI?
2 months ago
As builders, we obsess over the AI experience – how smart it...
Train Fin to behave like your best agents
3 months ago
Building a great support team takes time and effort. New team members...
Train Fin to behave like your best agents
3 months ago
Building a great support team takes time and effort. New team members...