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Inside Intercom

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Latest posts

Last updated 10 days ago

How a “Bot Wrangler” uses AI to scale support without compromise

10 days ago

Automation expert Sam Miller’s advice on blending AI and human support Intercom...

Response Time: Vol. 46

21 days ago

You satisfy your customers, but can you satisfy our curiosity With Emily...

Response Time: Vol. 45

about 2 months ago

You satisfy your customers, but can you satisfy our curiosity With Mitchell...

Introducing MCP: A new way to connect Fin and your customer data to your business tools

2 months ago

Delivering great AI customer service depends on more than just sophisticated AI...

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification

2 months ago

As AI becomes more embedded in our everyday lives, it’s more important...

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification

2 months ago

As AI becomes more embedded in our everyday lives, it’s more important...

Response Time: Vol. 44

2 months ago

You satisfy your customers, but can you satisfy our curiosity With Stephanie...

Response Time: Vol. 44

2 months ago

You satisfy your customers, but can you satisfy our curiosity With Stephanie...

Pricing AI agents: What does ‘value-based pricing’ really mean for AI?

2 months ago

As builders, we obsess over the AI experience – how smart it...

Pricing AI agents: What does ‘value-based pricing’ really mean for AI?

2 months ago

As builders, we obsess over the AI experience – how smart it...

Train Fin to behave like your best agents

3 months ago

Building a great support team takes time and effort. New team members...

Train Fin to behave like your best agents

3 months ago

Building a great support team takes time and effort. New team members...