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Latest posts

Last updated 5 days ago

A Millennial’s DVD Collection: I’m Returning to Physical Discs

6 days ago

Summary: Frustrating streaming apps and smart TV design pushed at least one...

Onboarding and Connecting Smart Devices: 5 Guidelines for User-Friendly Smart-Device Apps

6 days ago

Summary: Smart-device apps must provide clear, user-friendly onboarding flows to prevent users...

The VR Hype Cycle: Lessons for the Age of AI

13 days ago

Summary: Hype happens when messaging becomes divorced from good experiences. Learning from...

Smart-Device Apps: 7 Best Practices to Make Devices Truly Smart

13 days ago

Summary: Smart-device apps need to support remote usage and input of complex...

User-Ecosystem Thinking: An Anthropologic Approach to Design

20 days ago

Summary: The NN/g UX Podcast featured coauthors Mike Youngblood and Ben Chesluk...

How to Use NNGroup’s UX-Maturity Model Without a Formal Assessment

20 days ago

Summary: Use our model as a reflective tool to identify signals, guide...

How AI Succeeds (and Fails) to Help People Find Information

27 days ago

Summary: AI chat and search lets users describe needs without exact keywords...

Why Organizations Don’t Do User Research and How to Change That

27 days ago

Summary: Organizations avoid user research due to excuses like time, cost, and...

UX Conference November Announced (Nov 17 - Nov 20)

28 days ago

Take up to 2 in-depth training courses, teaching user experience best practices...

Evaluating AI-Simulated Behavior: Insights from Three Studies on Digital Twins and Synthetic Users

about 1 month ago

Summary: AI-simulated users can fill in missing data and predict population-level trends...

How AI Is Changing Search Behaviors

about 1 month ago

Summary: Our study shows that generative AI is reshaping search, but long-standing...

Initial Impressions of ChatGPT’s Agent: Successful, Shaky, and Slow

about 1 month ago

Summary: ChatGPT’s agent successfully booked a restaurant reservation. But the process was...