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Latest posts

Last updated 5 days ago

Vote By Mail: Mistakes Are Too Easy

5 days ago

Summary: The design of vote-by-mail materials (made imperative by the COVID-19 pandemic)...

Compensatory vs Noncompensatory: 2 Decision-Making Strategies

5 days ago

Summary: Ease users’ purchase decisions by designing interfaces that support both compensatory...

New Online Seminar: Mobile-First Intranet Design at Scale: Loblaw's Design Process (Wednesday, November 18, 2020 7:30 PM ET/4:30 PM PT)

7 days ago

Learn how Canada's largest retailer transformed three outdated intranet sites into a...

Research Repositories for Tracking UX Research and Growing Your ResearchOps

12 days ago

Summary: Organize user research in a research repository to communicate and track...

State-Switch Controls: The Infamous Case of the "Mute" Button

12 days ago

Summary: On–off controls that switch between two different system states need to...

Spatial Memory: Why It Matters for UX Design

19 days ago

Summary: With repeated practice, users develop imprecise memory of objects and content...

Refine, Remodel, Rebuild: 3 Strategies for Experience Improvement

19 days ago

Summary: To improve customer experience, organizations can choose solutions ranging from low...

UX Conference January Announced (Jan 23 - Feb 5)

20 days ago

Take up to 7 in-depth training courses, teaching user experience best practices...

New Online Seminar: Mobile App Accessibility (Tuesday, October 27, 2020 10:00 AM ET/7:00 AM PT)

21 days ago

Native mobile apps drive engagement, boost customer loyalty, and give brands more...

Skill Mapping: A Digital Template for Remote Teams

26 days ago

Summary: A collaborative spreadsheet is an efficient tool for evaluating skills of...

How and Why to Recruit Backup Participants (aka “Floaters”) in User Research

26 days ago

Summary: Sometimes you should intentionally overrecruit test participants for one-on-one user-research studies...

Content Inventory and Auditing 101

about 1 month ago

Summary: A content inventory and audit are two important activities to complete...