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Microsoft Dynamics 365 Team blog
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Latest posts
Last updated about 3 years ago
Optimize experiences for sellers and marketers with Dynamics 365
over 3 years ago
Discover how Dynamics 365 helps customer experience leaders do more with lessLeaders...
Improve operations with real-time analytics in Dynamics 365 Customer Service
over 3 years ago
In today’s fast-paced business environment, contact centers need real-time analytics to provide...
New API for Distributed Order Management fulfillment optimization
over 3 years ago
IntroductionFrom same-day delivery to social commerce and self-service solutions, the modern-day supply...
Create and manage cases efficiently with enhanced case forms
over 3 years ago
Customer service agents in a digital contact center handle multiple customer queries...
Financial Tags: Flexible reporting and analytics capabilities without the overhead of dimensions
over 3 years ago
Organizations need subledger data, external data, and even internal 'notations' for managerial...
Spend more time selling—new sales capabilities in 2023 release wave 1
over 3 years ago
The role of the seller is evolving. Buyers expect a blend of...
Use generative AI to drive customer engagement with 2023 release wave 1 for Dynamics 365 Marketing and Customer Insights
over 3 years ago
In today’s unpredictable market conditions, companies are looking to do more with...
Applying next-generation AI to the Microsoft Supply Chain Platform
over 3 years ago
For more than two decades, customer relationship management (CRM) and enterprise resource...
Field Service Wave 1 2023 Features
over 3 years ago
We are excited to announce several new features that will help service...
Drive brand loyalty with a customizable live chat widget in Dynamics 365 Customer Service
over 3 years ago
Your brand is the face of your business. And often, the live...
Manage attribute-based omnichannel sales pricing
over 3 years ago
Pricing is one of the fundamental tools to boost supply chain profits...
Field Service Palm Springs: Modernize service operations
over 3 years ago
We're excited to return to Field Service Palm Springs from April 25...