CustomerThink - Editor's Picks

Stop Wasting Surveys on “Plain Vanilla” Calls: Using AI to Improve CSAT and Agent Evaluation John Goodman - April 12, 2026

5 months ago

Why Great Organizations Never Stop Learning

5 months ago

Why Great Organizations Never Stop Learning Annette Franz - April 12, 2026

Generative Engine Optimization: The New Tech Hustle or a CX Reality?

5 months ago

Generative Engine Optimization: The New Tech Hustle or a CX Reality? Thomas...

The Baseball Dad Lesson That Made Me a Better Sales Coach

5 months ago

The Baseball Dad Lesson That Made Me a Better Sales Coach Dave...

The unstructured data revolution in CRM – Interview with David Roberts of SugarCRM

5 months ago

The unstructured data revolution in CRM – Interview with David Roberts of...

2X Names Emily Atkinson Chief Client Officer to Operationalize Its Unified GTM Engine News Editor - April 12, 2026 Atkinson will lead system-level GTM execution across strategy, execution, technology, and AI — closing the execution gap for B2B organiza

5 months ago

Your Best Customers Are Leaving and You Don’t Know Why Maurice FitzGerald - April 12, 2026

5 months ago

Building Customer Loyalty in Hyper-Competitive Markets: A Hospitality Investor’s Perspective

5 months ago

Building Customer Loyalty in Hyper-Competitive Markets: A Hospitality Investor’s Perspective Ivan Kraynov...

Who HR Reports To Says More Than You Think

5 months ago

Who HR Reports To Says More Than You Think Annette Franz -...

Balance Control When Negotiating With Salesforce

5 months ago

Balance Control When Negotiating With Salesforce Kate Leggett - April 9, 2026

U.S. Companies are Wasting Millions of Dollars Each Year Paying Middle Managers to do Low-value Work, New Research Shows News Editor - April 9, 2026 Frontline middle managers lose, on average, more than six working weeks, or 33 days* per year due to unne

5 months ago

“Buyability” Isn’t Really New, But It Is Really Important David Dodd - April 9, 2026

5 months ago