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Microsoft Dynamics 365

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Latest posts

Last updated about 23 hours ago

Trigger post-call actions using caller hang-up events

1 day ago

In contact centers, a voice conversation does not end when the call...

Take the Guesswork Out of Project Quoting with What-if Analysis in Dynamics 365 Project Operations

14 days ago

Make smarter, faster, and more confident quote decisions—right where you work.  Project...

Meet the Contact Center Champions Driving the Future of Customer Experience

15 days ago

Behind every modern contact center transformation is a group of passionate practitioners...

Introducing Service Agent in Microsoft 365 Copilot

16 days ago

A new way to bring service workflows, insights, and actions directly into...

Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center

21 days ago

In modern contact centers, not every customer question can be resolved by...

Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center

21 days ago

In modern contact centers, not every customer question can be resolved by...

All Transfer Capabilities in Dynamics 365 Contact Center

22 days ago

In today’s customer-focused landscape, every interaction matters. Modern contact centers must quickly...

Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026

24 days ago

As organizations continue to seek ways to differentiate through exceptional customer service...

2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings

29 days ago

In this article Highlights from Dynamics 365Highlights from Microsoft Power Platform and...

2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings

29 days ago

In this article Highlights from Dynamics 365Highlights from Microsoft Power Platform and...