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Microsoft Dynamics 365
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Latest posts
Last updated 1 day ago
Microsoft Dynamics 365: An agent-ready business applications platform
3 days ago
For decades, business applications have been used by organizations as systems of...
Extending agentic Microsoft Dynamics 365 Sales with MCP
5 days ago
Open by design: Dynamics 365 Sales and first-party agents are extensible through...
From Answers to Action: What’s New with Copilot in Dynamics 365 Customer Service
11 days ago
The new Copilot experience doesn’t just assist service professionals inside the CRM—it...
Listening, Learning, and Delivering: New Schedule Board Enhancements for Everyday Scheduling
19 days ago
At Microsoft, our commitment to continuously improving the Dynamics 365 Field Service...
From Answers to Action: What’s New with Copilot in Dynamics 365 Customer Service
11 days ago
The new Copilot experience doesn’t just assist service professionals inside the CRM—it...
Customer insights, reimagined: The intelligence layer powering agentic customer experience
11 days ago
Delivering end to end agentic customer experiences across, sales, service, and marketing...
Expanding scheduling choice in Dynamics 365 Field Service with Solvares’ VISITOUR accelerator
12 days ago
Service organizations schedule work in very different ways. A utility must account...
Introducing the Onboarding Agent in Dynamics 365 Human Resources
26 days ago
The first days in a new role set the tone for an...
Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot
19 days ago
Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot...
Trust before you automate: introducing Shadow Mode in Case Management Agent
18 days ago
Watch your AI work on real, live cases, predicting, recommending, and resolving...
Microsoft 365 and Dynamics 365 now provide a unified customer service experience
26 days ago
With the General Availability of Service Agent and MCP tools in Microsoft...
Listening, Learning, and Delivering: New Schedule Board Enhancements for Everyday Scheduling
19 days ago
At Microsoft, our commitment to continuously improving the Dynamics 365 Field Service...