Everything you care about in one place

Follow feeds: blogs, news, RSS and more. An effortless way to read and digest content of your choice.

Get Feeder

cloudblogs.microsoft.com

Microsoft Dynamics 365

Get the latest updates from Microsoft Dynamics 365 directly as they happen.

Follow now 135 followers

Latest posts

Last updated 5 days ago

Introducing the new summary experience in Dynamics 365 Sales

6 days ago

We’re excited to announce a major upgrade to how sellers interact with...

Business Central and IRS 1099 Reporting in the USA: An Important Shift Ahead

13 days ago

IRS 1099 reporting is a critical compliance process in the United States...

Next-Gen Retail Payments: Trends, Tech, and Transformation using Dynamics 365 Commerce + Adyen

14 days ago

In today’s retail landscape, payments have evolved into a strategic inflection point—where...

2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings

14 days ago

We’re entering the age of AI agents, a transformative moment reshaping the...

NLU+: Fine-tuned language intelligence for smarter conversations

16 days ago

In today’s fast-moving world, it’s not enough to just hear what customers...

Use least active routing on messaging channels

19 days ago

In customer service, efficient workload distribution is vital for high customer satisfaction...

Synchronize service rep availability across platforms with presence APIs

20 days ago

In addition to the contact center agent desktop, service representatives frequently interact...

Try Desktop companion application for Dynamics 365 Contact Center

21 days ago

One year ago, Microsoft launched its Contact Center as a Service (CCaaS)...

Smarter callbacks with availability-aware scheduling CCaaS APIs

about 1 month ago

Callbacks are a powerful way to reduce wait times and improve satisfaction...

Smarter callbacks with availability-aware scheduling CCaaS APIs

about 1 month ago

Callbacks are a powerful way to reduce wait times and improve satisfaction...

AI in sales: Applying historical lessons to modern challenges

about 1 month ago

The way sellers sell will change dramatically due to AI. In the...

AI in sales: Applying historical lessons to modern challenges

about 1 month ago

The way sellers sell will change dramatically due to AI. In the...