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Microsoft Dynamics 365
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Latest posts
Last updated 3 days ago
Introducing Conversation Orchestration in Dynamics 365 Contact Center
4 days ago
Most contact center platforms still treat routing as the defining moment in...
Modernize IVR with AI Voice in Dynamics 365 Contact Center
9 days ago
For years, contact centers have relied on traditional IVR scripted workflows to...
Try Email Classification in Dynamics 365 Customer Service
12 days ago
Email Classification adds intelligent context to enhance Automatic Record Creation (ARC) and...
Try Email Classification in Dynamics 365 Customer Service
12 days ago
Email Classification adds intelligent context to enhance Automatic Record Creation (ARC) and...
Managing Complex Service Work with Financial Clarity
12 days ago
Unifying service activity into a continuous, connected experience Service work rarely happens...
Managing Complex Service Work with Financial Clarity
12 days ago
Unifying service activity into a continuous, connected experience Service work rarely happens...
Public Preview: Quality Evaluation Agent Extends Quality Oversight to Email
14 days ago
The Quality Evaluation Agent (QEA) in Dynamics 365 Customer Service now supports...
Public Preview: Quality Evaluation Agent Extends Quality Oversight to Email
14 days ago
The Quality Evaluation Agent (QEA) in Dynamics 365 Customer Service now supports...
Unlocking safer customer communications with Data Sensitivity Labels in Email
26 days ago
In regulated, data‑intensive industries, email is both a critical customer channel and...
Unlocking safer customer communications with Data Sensitivity Labels in Email
26 days ago
In regulated, data‑intensive industries, email is both a critical customer channel and...
The next frontier of workforce planning: from forecasting to AI usage and Credit Estimation
about 1 month ago
AI is becoming part of the operational workforce Customer service operations are...
The next frontier of workforce planning: from forecasting to AI usage and Credit Estimation
about 1 month ago
AI is becoming part of the operational workforce Customer service operations are...