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Microsoft Dynamics 365
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Latest posts
Last updated 5 days ago
Introducing the new summary experience in Dynamics 365 Sales
6 days ago
We’re excited to announce a major upgrade to how sellers interact with...
Business Central and IRS 1099 Reporting in the USA: An Important Shift Ahead
13 days ago
IRS 1099 reporting is a critical compliance process in the United States...
Next-Gen Retail Payments: Trends, Tech, and Transformation using Dynamics 365 Commerce + Adyen
14 days ago
In today’s retail landscape, payments have evolved into a strategic inflection point—where...
2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings
14 days ago
We’re entering the age of AI agents, a transformative moment reshaping the...
NLU+: Fine-tuned language intelligence for smarter conversations
16 days ago
In today’s fast-moving world, it’s not enough to just hear what customers...
Use least active routing on messaging channels
19 days ago
In customer service, efficient workload distribution is vital for high customer satisfaction...
Synchronize service rep availability across platforms with presence APIs
20 days ago
In addition to the contact center agent desktop, service representatives frequently interact...
Try Desktop companion application for Dynamics 365 Contact Center
21 days ago
One year ago, Microsoft launched its Contact Center as a Service (CCaaS)...
Smarter callbacks with availability-aware scheduling CCaaS APIs
about 1 month ago
Callbacks are a powerful way to reduce wait times and improve satisfaction...
Smarter callbacks with availability-aware scheduling CCaaS APIs
about 1 month ago
Callbacks are a powerful way to reduce wait times and improve satisfaction...
AI in sales: Applying historical lessons to modern challenges
about 1 month ago
The way sellers sell will change dramatically due to AI. In the...
AI in sales: Applying historical lessons to modern challenges
about 1 month ago
The way sellers sell will change dramatically due to AI. In the...