Everything you care about in one place
Follow feeds: blogs, news, RSS and more. An effortless way to read and digest content of your choice.
Get Feedercloudblogs.microsoft.com
Microsoft Dynamics 365
Get the latest updates from Microsoft Dynamics 365 directly as they happen.
Follow now 132 followers
Latest posts
Last updated about 23 hours ago
Trigger post-call actions using caller hang-up events
1 day ago
In contact centers, a voice conversation does not end when the call...
Take the Guesswork Out of Project Quoting with What-if Analysis in Dynamics 365 Project Operations
14 days ago
Make smarter, faster, and more confident quote decisions—right where you work. Project...
Meet the Contact Center Champions Driving the Future of Customer Experience
15 days ago
Behind every modern contact center transformation is a group of passionate practitioners...
Introducing Service Agent in Microsoft 365 Copilot
16 days ago
A new way to bring service workflows, insights, and actions directly into...
Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central
16 days ago
Growth is exciting—but it introduces complexity. As small and midsize businesses scale,...
Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central
16 days ago
Growth is exciting—but it introduces complexity. As small and midsize businesses scale,...
Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center
21 days ago
In modern contact centers, not every customer question can be resolved by...
Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center
21 days ago
In modern contact centers, not every customer question can be resolved by...
All Transfer Capabilities in Dynamics 365 Contact Center
22 days ago
In today’s customer-focused landscape, every interaction matters. Modern contact centers must quickly...
Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026
24 days ago
As organizations continue to seek ways to differentiate through exceptional customer service...
2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings
29 days ago
In this article Highlights from Dynamics 365Highlights from Microsoft Power Platform and...
2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings
29 days ago
In this article Highlights from Dynamics 365Highlights from Microsoft Power Platform and...