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AWS Developer Forums: Forum Announcements - Amazon Connect
Get the latest updates from AWS Developer Forums: Forum Announcements - Amazon Connect directly as they happen.
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Latest posts
Last updated almost 5 years ago
Amazon Connect releases unified agent application to improve agent experience and customer interactions
almost 5 years ago
Amazon Connect now provides an agent application for managing contacts and resolving...
Amazon Connect CTI Adapter for Salesforce supports Wisdom to quickly solve customer issues
almost 5 years ago
The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce now helps...
Amazon Connect CTI Adapter for Salesforce supports ML-powered caller authentication and fraud risk detection
almost 5 years ago
The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce now simplifies...
Amazon Connect launches API to configure hours of operation programmatically
almost 5 years ago
Amazon Connect now provides an API to programmatically create and manage hours...
Amazon Connect launches AWS CloudFormation support for users, user hierarchy groups, and hours of operation
almost 5 years ago
Amazon Connect now supports AWS CloudFormation on three new APIs: Users, User...
Agents can now set their next status while still on an active contact in Amazon Connect
about 5 years ago
Agents in Amazon Connect can now set their next status while still...
Amazon Connect CTI Adapter for Salesforce adds out-of-the-box chat UI support to Salesforce Experience Cloud
about 5 years ago
The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce now enables...
Amazon Connect CTI Adapter for Salesforce now provides guided setup
about 5 years ago
The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce now provides...
Amazon Connect launches API to configure quick connects programmatically
about 5 years ago
Amazon Connect now provides an API to programmatically create and manage quick...