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Latest posts
Last updated about 10 hours ago
Salesforce Expands the Value of Slackbot with the Introduction of Slackforce Surfaces
about 12 hours ago
G. Willsky Summary Bullets: • Slackforce Surfaces are front doors into data...
A New Breed of Conversational AI is Leading to Voice Resurgence in Customer Service
6 days ago
Summary Bullets • Conversational AI is driving a major voice resurgence in...
Public Opposition to New Data Centers Disrupts but Doesn’t Derail US Facilities’ Expansion
15 days ago
Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services Summary...
Google’s New Tools Support ‘Value Maxxing’ to Address Organizations’ Growing Concern Over AI ROI and Tokenomics
16 days ago
R. Bhattacharyya Summary Bullets: • After a period of ‘token maxxing,’ organizations...
AI Changing the Commercial Model for Fiber Build
about 1 month ago
B. Swan Summary Bullets: • Zayo will build 8,000 miles of new...
Zoom is Delivering Better CX by Combining Communications, AI, and Workflow into One Platform
about 1 month ago
S. Soh Summary Bullets: • Zoom CX is a credible option for...
AI Requires a Reinvention of the Modern Data Center
about 1 month ago
B. Valle Summary Bullets: • AI is drastically changing the fabric of...
More Than Minutes: Strategic Partnerships Are Transforming International Voice
about 1 month ago
B. Swan Summary Bullets: • e& and Globe Telecom demonstrate how strategic...
Zoom Has Upped the Ante in Supporting Sales Teams
about 2 months ago
G. Willsky Summary Bullets: The Zoom Revenue Accelerator updates combined with the...
8×8 AI Routing Takes a Sad Song and Makes It Better
about 2 months ago
G. Willsky Summary Bullets: • 8×8 AI Routing identifies the right expert...
AT&T, T-Mobile, and Verizon Trade Wins in H1 2026 as 5G SA and Mid-band Shape Real-world Performance
about 2 months ago
John Marcus – Senior Principal Analyst, Enterprise Mobility and IoT Services Summary...
Slackbot Spreads Its Wings but Questions Remain
2 months ago
G. Willsky Summary Bullets: • Salesforce has integrated Slackbot more deeply into...