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Inside Intercom
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Latest posts
Last updated over 5 years ago
Actionable strategies for better user onboarding
over 5 years ago
There are two funnels for SaaS companies. The first is all about...
Working as a designer in a foreign language
over 5 years ago
The design industry speaks English. The articles we read, the tools we...
Wootric’s Deepa Subramanian on measuring the voice of the customer
over 5 years ago
If you wanted to know your customers’ gripes and praises in the...
Announcing the second edition of ‘Intercom on Onboarding’
over 5 years ago
Since we first published Intercom on Onboarding back in 2016, awareness about...
Why being new can be empowering and not terrifying
over 5 years ago
Congratulations on your new job! You’re likely meeting heaps of new people...
The recipe for developing your career as a product designer
over 5 years ago
Picture this: You’re a product designer with a handful of years on...
A behind-the-scenes look at building Product Tours
over 5 years ago
That’s why we recently launched Product Tours, a dead-simple onboarding tool featuring...
The art of the customer follow-up and delightful customer service
over 5 years ago
Part of the ritual of eating a meal in a good restaurant...
The Agile Arrow – a visual framework for managing complex sales deals
over 5 years ago
Mid-market and enterprise sales deals are undeniably complex. There are many decision...
A content-first approach to product onboarding
over 5 years ago
Knowing your user’s story is central to a great onboarding experience –...
The future of customer acquisition with HubSpot’s Meghan Keaney Anderson
over 5 years ago
What does this have to do with marketing? Well, in this day...
Customize your onboarding with these 11 onboarding tools
over 5 years ago
With the release of Product Tours, our new feature for building guided...