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Latest posts

Last updated 7 days ago

Alt Text: Not Always Needed

7 days ago

Summary: Write alt text that communicates an image's purpose without repeating page...

What Is User Experience (and What Is It Not)?

7 days ago

Summary: “User experience” describes both users’ relationships with products and a growing...

The Rhetorical Triangle for Stakeholders: Make Your Point and Get Your Way

14 days ago

Summary: Ethos, logos, and pathos can help you get buy-in from stakeholders...

AI Features Must Solve Real User Problems

14 days ago

Summary: AI features must solve real problems, not be implemented for novelty...

Jumbo Supermarkets and PostNl Featured as Pioneers in Journey-Centric Design Operations

16 days ago

We are pleased to announce the publication of our latest research report...

Research Plans: Organize, Document, Inform

21 days ago

Summary: Start every UX-research study with a plan. Research plans document goals...

Screening Participants for User-Research Studies

21 days ago

Summary: Well-written screeners ensure that your study participants are appropriate for your...

Product & UX Glossary

28 days ago

Summary: Use this glossary to quickly clarify key terms and concepts related...

Technology Myths and Urban Legends

28 days ago

Summary: When users don’t clearly understand how systems function, they develop unique...

Journey-Centric Design: The Evolution of UX-Design Operations for The Coming Era

about 1 month ago

Summary: Product-centric design does not leverage design’s potential for creating long-term business...

Accelerators Maximize Efficiency in User Interfaces

about 1 month ago

Summary: Alternate methods for accomplishing frequent actions in user interfaces support expert...

Getting into the Discovery Mindset

about 1 month ago

Summary: Successful discovery requires teams to be open to uncovering “unknown unknowns.”...